Question 1

What comes in each box?

Accepted Answer

Pre-drawn canvas (no drawing skills needed)
The exact acrylic paints we use
Tools for the month’s project (e.g., brushes, sponge, etc. —varies by design)
Step-by-step video tutorial (private YouTube link)
A themed inspiration card
A special Lightnin’ Bug extra tucked inside

Question 2

When do boxes ship?

Accepted Answer

We ship on the third Monday of each month. First shipments begin October 20, 2025.

Question 3

How do your subscription renewals work?

Accepted Answer

Monthly subscriptions renew automatically each month on your billing date, and you’ll be charged for the next box until you cancel. Annual subscriptions renew automatically each year on your billing date.

Question 4

How do I cancel my subscription box?

Accepted Answer

Simply email support@lightninbugdesigns.com and we’ll take care of it for you.

Question 5

Are projects beginner-friendly?

Accepted Answer

Totally. Our pre-drawn canvases and guided videos make each project achievable for all ages and skill levels.

Question 6

Do you accept returns or refunds on subscription boxes?

Accepted Answer

Because boxes are made to order with consumable supplies, all sales are final. If there’s a problem with your order, reach out—our goal is to make it right.

Question 7

Where do I watch the tutorial?

Accepted Answer

Each box includes a private YouTube link. You’ll also receive the link by email. Keep it handy to rewatch anytime.

Question 8

Can I update my shipping address before my next subscription box ships?

Accepted Answer

Yes—just contact us as soon as possible, and we’ll help update your address before the monthly ship date if we can.

Frequently asked questions